FAQ

 
 
WHAT ARE GIRLS CREW'S BUSINESS HOURS?
Girls Crew is available to shop online 24/7!
Our regular business hours for shipping and customer service is : 
Monday - Friday 10am-6pm PST  
We are closed on all major U.S. federal holidays.

 

WHERE CAN I PURCHASE GIRLS CREW?
Girls Crew is available at shopgirlscrew.com and various stores found HERE
 
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, and American Express. You have the option to pay with PayPal, AfterPay, and Apple Pay.
 
HOW CAN I CONTACT YOU?
Any inquiries about returns + exchanges email us at returns@shopgirlscrew.com
Any inquiries about other general information email us at info@shopgirlscrew.com
 
WHAT IS YOUR EXCHANGE OR RETURN POLICY?
Returns and exchange policy could be found HERE
 
WHAT IF I RECEIVED THE WRONG ITEM?
If you received the wrong item, email us at returns@shopgirlscrew.com
 
WHAT IF I FORGOT TO PUT IN MY DISCOUNT CODE?
Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

 

WHAT IF I PUT IN THE WRONG ADDRESS?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time.
Please email us at returns@shopgirlscrew.com
 
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
 
DO YOU SHIP INTERNATIONALLY? 
YES! 
 
HOW DO I CARE FOR MY JEWELRY?
With the proper care, your Girls Crew jewelry can last a long time.
Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. We encourage you to wear your silver everyday! Silver that is used regularly needs less care. In rare cases, silver can tarnish when it is exposed to salt air and products containing sulfur. But no need to worry, we offer cleaning services! 
Gold Filled / Gold Vermeil / Gold Plated : We encourage you to remove your jewelry before showering, exercising and swimming. Gold Filled, Vermeil & Plated jewelry can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. To help keep your jewelry looking beautiful, store it in a Girlscrew dust bag, sealed plastic bag or dry cloth bag.
 
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
All of our items are carefully packaged and wrapped individually in bubble wrap. All items are thoroughly inspected prior to shipping. However, in the unfortunate case that an item is damaged while shipping, we will happily assist you in resolving this matter. If a charm or chain is damaged upon arrival, please fill out the return form HERE to file a claim. Some items may have variations because they are handmade or vintage. 
 
DO YOU OFFER REPAIRS?
We do offer repairs for items that have been purchased within 20 days. Shipping charges apply. Contact returns@shopgirlscrew.com for more details. Repairs and cleaning services after 20 days of purchase are available. Please contact us for an assessment and we will send you a free estimate.